PENSION RULES

Please refer to the few principles governing our facility, because it will allow both parties to avoid unpleasant situations, so we can focus on providing you with a comfortable and pleasant rest.

1. Pension operates in the field of accommodation services.
2. Customers using the services undertake to observe the provisions of these regulations, safety regulations, fire regulations and comply with emergency requests from workers object.
3. We are not responsible for damages resulting from the failure of the customer following the rules and regulations.
4. Fees for accommodation in pension and meals are paid via cash, by the payment system on the website Espago Link, Przelew24 and by credit / debit card at the reception of the building.
5. The fee per stay and tourist tax are charged on the day of arrival, in accordance with your established date, but no later than the next day to 12.00. We're asking you to keep this obligation.
6. Pension customers are obliged to check in immediately upon arrival at our employee. In order to confirm the identity, customer is required to show a document with a photograph (Ust. From 04.10.1974 on the population register and identity cards OJ 2001 No 87 poz.960).
7. Outsiders can't be given any information about the personal data of our guests. However, we are obliged to check in every guest. Thank you in advance for your understanding.
8. The hotel day is valid from 15.00 on day of arrival to 11.00 the day of departure.
9. While booking the room, guest determines the time of his stay, and in the absence of such determination, it is assumed that the room was rented for one day. To extend the stay beyond the period specified on the date of arrival, the guest should report at the reception by 10:00 on the closing date of renting the room. Pension may not take into account the wishes of prolongation in the absence of vacancies.
10. Entry and parking of vehicles is allowed only in places designated for this purpose. Parking is free, unguarded, closed only in the silence of the night. The owner is not responsible for vehicles left or contained therein property.
11. Client by bringing a dog or other pet is obliged to keep all security measures, so that the animal does not endanger other campers or staff pension, in particular, the animal should be kept on a leash and be muzzled. Full responsibility for the damage caused by the animal bears on its owner or the person under whose care it stays in the guest house.
12. There is a fee for a dog stay in the amount specified by the "price list guest house." Staying animals other than dogs to be agreed with the employee.
13. Please be advised that we are not responsible for the property left in the room by the client.
14. In the pension curfew lasting hours are 22.00 - 6.00. Each of you receives, along with the key to the room, a key to the front door, please close them behind during the curfew.
15. The customer can organize occasional events in a rented room only with the prior consent of the management of the guesthouse and the limits that consent.
16. Guest bears full responsibility for any material damage or destruction of the equipment and technical devices (including lost set of keys) of the guesthouse arising from his fault or the fault of the visitors. For damage discovered after leaving the room after prior consultation with tenants they will be charged for the repair.
17. Due to the requirements of fire protection and general safety in the rooms do not use heaters, microwave ovens, gas appliances, instruments or apparatus powered by electricity that is not permanent equipment room. This does not apply to chargers and power electronic devices and computers.
18. Reservations required a term and a type of room. We do not guarantee to provide accommodation to people without reservation. In the case of booking in advance is used prior payment of an advance of up to 40% of the total amount of the reservation.
19. Advance payment is returned in full if there is no fault with the service facility.
20. The advance shall be forfeited in full in the event of cancellation by the customer booking a residence if an appeal was 7 days or less before the booked date, at the same time we inform you that if you shorten your stay after check in no refunds are given.
21. When organizing bigger events, such as: stay of school groups, occupational, conferences, it requires prior agreement setting out the details of the ordered services.
22. It is prohibited in the facility:
    • Disturbing the peace, for example. perform or play loud music without the permission of the management
    • Inviting and receiving guests (non-clients pension) in rooms without the permission of the management
    • The behavior of guests and people using the services of the center should not interfere with the peaceful stay of other guests, managment and employees may refuse to continue to provide services for a person who violates this principle
    • Behavior commonly considered indecent
    • Smoking in the building
23. We reserve the right to refuse accommodation to people:
    • Which are visibly under the influence of alcohol or drugs
    • Who behave aggressively, in a manner commonly considered vulgar.
24. Persons who violate the rules of these Regulations will be required to leave the guesthouse without reimbursement.
25. The penalty for smoking and misuse of the room, causing the drastic contamination is determined individually, but not less than 1500 zł, and is calculated in relation to the expenditures on restoring it to its original condition.
26. Personal belongings left by a guest will be sent back at his own expense to the address indicated. In the absence of such, these items will be stored for a month and then destroyed.
27. We provide services in accordance with its category, in the case of objections, complaints about the quality of services, the guest is asked to report it no later than the day after the report, complaints filed on check out will not be considered. Please also note that we are not responsible for the inconvenience caused by reasons not dependent on us, like: power or water outage.
28. Terms of the guesthouse and catering services shall be made by posting on dwiewieze.com by individual read by the customer activities reported data on the information board.
29. This Regulations are approved by the owners, management and employees of the pension and shall apply from 1 July 2016.

TERMS & CONDITIONS FOR RESERVATIONS

1. General information
   • This document governs the rules of reservation, cancellation, ways and terms of payment for the booking, confirmation of booking and complaints in the facility Two Towers, Pomorska 10, 72-500 Międzyzdroje, tel. 48606688188, email kontakt@pensjonatymiedzyzdroje.pl (hereinafter: the "Object ').
   • The prices listed on the site object are gross prices (including VAT).
   • The transaction is concluded in PLN or Euro. Prices in other currencies are indicative and are translated at the approximate rate.
   • The contract book is concluded with the operator of an online reservation system (PROFITROOM Sp. Z oo with its registered office at ul. Roosevelt 9/3, 60-829 Poznan, entered in the Register by the District Court of Poznań Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register under the number: 0000303746, hereinafter: "the operator"), acting on behalf of and for the Facility run by Iwona Grzelczyck based Myśliwska 24B, 72-500 Międzyzdroje registered by the nip under the number 9551459667.
2. Complaints
   • If the customer during the service finds defective performance of the contract (ie. Not in accordance with the terms of booking and a description of services / products posted on the website of the Facility) shall immediately notify the contractor services (at the reception Facility, e-mail at kontakt@pensjonatymiedzyzdroje.pl or by phone at tel. 48606688188)  time of examination of the complaint is 7 days.
   • The possible return of funds, resulting in a complaint, will take place in a manner corresponding to the payment made (eg. The payment card - card account in case of transfer - the bank account from which the transfer was made).
3. Cancellation
   • You can cancel your reservation yourself via the reservation system (link to manage the reservation is located in the e-mail confirmation) or to report a reception object phone or email.
   • The cost of cancellation is determined by the conditions of the offer, which made the reservation.
   • If the customer is entitled to a refund, it will happen in a manner corresponding to the payment made (eg. The payment card - card account in case of transfer - the bank account from which the transfer was made) within 7 days.
   • Cancellation resulting from the profile associated with the reserve for the customer offer.
4. Personal data
   • When making the reservation, the customer agrees to put personal information in a database Operator.
   • These data will be used solely to enable the complete booking process in accordance with the provisions of the Act of 29.08.1997 on the protection of personal data. The customer has the opportunity to establish a user account in the reservation system operator, so that will be able to make reservations on other sites using the system operator, without re-entering their personal data.
   • In the cases and on the terms specified in the Act of 29.08.1997 on personal data protection (Journal of Laws 2015, item. 2135, as amended. D.) The customer has the right to request to supplement, update, or correct personal data, temporary or permanent suspension of their processing or removal if they are incomplete, outdated, untrue or collected in violation of the law or are no longer necessary for the purpose for which it was collected.
5. Final provisions
   • Agreement reservation is considered concluded at the moment of sending the reservation confirmation to specified by the customer e-mail address.
   • The customer is responsible for the proper fulfillment of the data in the reservation form. The hotel is not responsible for incorrect filling in the form of data or incorrect choice of the date of arrival or departure.
   • The customer is not entitled to withdraw from a contract concluded away from business premises or at a distance on the basis of art. 38 sec. 12 of the Act of 30/05/2014, the consumer rights (OJ 2014 pos. 827).
   • The property has the right to perform alternative service, similar to the period specified in the reservation, if the realization of service is impossible.
   • Selecting the option "I have read and accept the Terms of reservation in the facility Two Towers and conditions of the offer" means that the customer is familiar with the Rules book, understand its provisions, agree to the terms contained therein.